Refund policy

Returns & Reprints

Every piece is made to order from the photo you send. Because a magnet with your family's photo has no resale value, we don't do returns — we reprint.

We reprint free of charge, and you keep the original, if:

It arrives damaged, scratched, peeling, or with a flawed resin finish
We printed the wrong photo, cropped it wrong, or the finish doesn't match the preview or proof you approved
You received the wrong size, quantity, or product
Tracking confirms the package was lost

Send us a photo of the problem and your order number within 14 days of delivery. You don't need to ship anything back.

We can't reprint for:

A photo that came out soft or pixelated because of the file that was uploaded — our uploader blocks files below the minimum and shows you a preview before checkout
The wrong photo chosen at checkout
A crop, frame, or text you approved in the preview or in the proof
Damage from use — direct sun, drops, water, or tape on the back
An incorrect shipping address entered at checkout (we can reship for the cost of postage)

Custom design orders

Invitations and party favors are designed by us before they are printed, so they work differently from photo pieces.

We send you a digital proof within 2 business days of your order.
One round of changes is included. Extra revisions are $10 each.
We print only after you approve the proof. Once you approve it, we print exactly what you approved — spelling, names and dates included.
If we don't hear from you within 5 days, we print the latest proof.

Cancelling a custom design order: full refund before we send the proof, 50% once the proof has been sent (that covers the design work), and no refund once you have approved it and printing has started.

Changed your mind?

Photo orders — magnets, polaroids and bookmarks — can be cancelled within 2 hours of purchase, as long as production hasn't started. After that, production is under way and the order can't be cancelled or returned. Custom design orders follow the rules above.